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FAQ

How long do custom orders take to be delivered?

Standard production time of ball markers, hat clips and scorecard holders is around 5 days until despatch, plus shipping.
This can be a little longer during busy times leading up to Christmas.

What do I need to supply?

For markers we’ve designed already, we just need to know the name or personalisation to be engraved on one side.

For a photo ball marker we need a clear, good quality digital photo.
For logo markers and scorecard holders, we need a logo/image file. This can be a .ai, .jpg, .png or any good quality image file.

Please see the example on the Custom Design page.

Can I get a custom shape made?

We have a range of marker shapes available in our signature 3mm solid brass or Stainless Steel – round, rectangular, money bag, tiger head, ticket or scroll.

For orders of 25 or more, we can produce your markers on custom shapes. Please contact us for more information on this service.  

Where do you ship?

We ship internationally and have supplied products all over the world. 
We ship every week to America and Europe, and regularly elsewhere in the world. 

Can I get a bulk discount?

Please contact us via info@ace-customs.co.uk for any orders of 10 or more so we can establish your requirements before quoting.